Customer Relation Management (CRM)

Acnovate team has a strong team with in-depth knowledge of CRM and experience in implementing industry leading CRM applications such as, Oracle CRM (Siebel CRM), Sugar CRM, Microsoft Dynamics CRM and Zoho CRM.

Our CRM Implementation experience include end-to-end solutions with configuration, integration, customization, migration, support and training. Our engagements adopt best practices and SDLC methodologies. We have best-in-class and CRM certified resources.

CRM Functional Expertise

Sales Automation

Account Management, Contact Management, Lead Management, Opportunity/Pipeline Management, Territory Management, Forecasting, Quote to Order, Pricing, Contracts Management and Commissions

Marketing Automation

Lead Management, Campaign Management

Service & Support Automation

Case Management, Contracts Management, Customer Support Portal, Knowledgebase Management, Chat/Survey, Ideas, Telephony Integration (CTI), Field Support Management, RMA Management Partner/Channel Relationship Management (PRM) Lead Assignment, MDF, Partner Portal

 CRM Services

  • Packaged Solution Implementation Services
  • Migration and Upgrade Services
  • Data Management Services
  • Integration Services
  • Custom Development Services
  • Application Support and Training Services